Refund Policy

No Refund for Early Service Withdrawal

Refunds are not issued if the client voluntarily withdraws or terminates services after company formation, licensing, structuring, or compliance work has begun.

Service Fee and Refund Eligibility

• Refunds, if applicable, are calculated only on UK Helpline Group consultancy/service fee. Taxes and third-party charges are non-refundable.
• The client must have paid the complete service fee with no pending balance to qualify for any refund.
• If a client becomes ineligible due to company law, licensing policy, ownership restrictions, or compliance rule changes after full payment, the refundable amount (as per agreement) will be processed within 30 working days upon submitting valid documentation and a refund request form.

Chargeback Policy

UK Helpline Group has a zero-tolerance policy for chargebacks. Any unjustified dispute of payment will lead to permanent blacklisting and legal recovery actions.

Non-Refundable Situations

• Failure to complete KYC, shareholder verification, or required compliance checks
• Failure to submit required incorporation documents, attestations, or beneficial owner information
• Submission of fake, incomplete, or fraudulent documents
• Regulatory restrictions, sanctions checks, or ownership restrictions discovered after onboarding
• No communication from the client for more than 3 months (case treated as abandoned)
• Licence refusal, activity restriction, or government policy change beyond our control
• Client withdrawal for personal reasons after service initiation

Client Responsibilities

• All required documents must be submitted within 30 days of registration or project kickoff
• Any communication from licensing authorities, banks, free zones, ministries, or compliance teams must be shared with UK Helpline Group within 7 days
• Government fees, licence fees, translations, attestations, notarization, office lease charges, banking fees, and third-party disbursements are not included in service fees and are non-refundable
• UK Helpline Group is not responsible for delays caused by government authorities, banks, landlords, or third-party approval bodies

Legal Disclaimer

UK Helpline Group is a private consultancy firm and not a government authority, free zone, ministry, bank, or licensing body. We provide documentation and advisory services only. Final approval of licences, registrations, visas, tax positions, and banking relationships remains the sole decision of the relevant authority or institution.

Confidentiality Policy

We strictly protect client information and use it only for company formation, licensing, compliance, banking readiness, and related corporate processes, in compliance with applicable data protection laws.